The May Day Bank Holiday is just two weeks away, so to avoid any disruption to our ordering and delivery service over that week, we have developed a revised plan.
To make absolutely sure that you are getting what you want when you want it, our order office, warehouse and distribution teams are sacrificing their Bank Holiday so that they can process your orders as normal. To achieve that our Order Office will be open from 10am to 5pm on Monday 7th May.
During the week of the 7th May 2012, we are therefore offering the following service:
LONDON AND SOUTH EAST CUSTOMERS
Customers based in London, who enjoy daily deliveries anyway, can expect the same order and delivery service apart from Bank Holiday Monday 7th May, when we will not be making any deliveries in the London area. However, our Order Office will be open on the 7th May, so that London based customers can still place orders for delivery on Tuesday 8th May.
We also have a number of dedicated routes to areas in the South East outside of London that we normally deliver on a Monday, such as Dorset, Hampshire, Kent etc. These deliveries will be made with extra vehicles on Tuesday 8th May provided that orders are placed before 5pm on Monday 7th May.
CUSTOMERS OUTSIDE LONDON AND THE SOUTH EAST
For customers who receive deliveries via our Bath, Ipswich, Sheffield, Forfar and Carluke depots, we will be operating as normal during the week of the 7th May. However, to obtain a normal delivery schedule you must place your orders by the normal cut-off times, e.g. if you normally receive a Tuesday delivery then you must place your order by 2pm on Monday 7th May for that to happen. As previously stated, our Order Office will be open on the Bank Holiday for this purpose.
We hope you will find this to be the best way to minimise the impact of the Bank Holiday, but please do not hesitate to contact us with any queries.