Online ordering – your questions answered
- I already have an Enotria account. How do I order online?
Simply call the order office on 0208 961 5161 and we will provide you with a unique password for your account. Once you are logged in you can create your own list of wines which you order regularly.
- I don’t have an account with Enotria. How do I order online?
Just fill in the ‘get in touch’ form here and we will be straight back to you to organise setting up an account.
- Can I pay by card for online sales?
No, all online sales are on account basis.
- What if I have special delivery instructions?
You can complete the special instructions box when you order
- What happens if I have more than one delivery address?
All the delivery addresses normally associated with your account will appear when you log in; simply select the address you need.
- When can I expect to receive my order?
Online orders are processed the next business day, for delivery on the very next scheduled delivery to your area.
- I’ve lost my password
Easy. Just call 020 961 5161 and we’ll generate a new one for you.
- I can’t find the answer to my question here
Please email us with your question and we’ll get back to you as soon as we can.